An Exploratory Study of RFID Adoption in the Retail Sector

An Exploratory Study of RFID Adoption in the Retail Sector

We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, impr...

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Bibliographic Details
Main Authors: BHATTACHARYA, Mithu, CHU, Chao-Hsien, Hayya, Jack, Mullen, Tracy
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2010
Subjects:
RFID
Retail
Value chain
New technology adoption
Content analysis
Computer Sciences
Management Information Systems
Operations and Supply Chain Management
Online Access:https://ink.library.smu.edu.sg/sis_research/1779
http://dx.doi.org/10.1007/s12063-010-0029-z
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Institution: Singapore Management University
Language: English
Description
Summary:We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, improved security, better operational efficiency, and reduced cost. We also find the key RFID business processes to deal with, for example, tracking and tracing. Through hypothesis testing and correlations, we discover strong relationships between retailer benefits and RFID business processes, and that better management of inventory is a reason why RFID is being used by retailers.

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