An Exploratory Study of RFID Adoption in the Retail Sector

• Main Authors: BHATTACHARYA, Mithu, CHU, Chao-Hsien, Hayya, Jack, Mullen, Tracy
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: RFID; Retail; Value chain; New technology adoption; Content analysis; Computer Sciences; Management Information Systems; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/sis_research/1779; http://dx.doi.org/10.1007/s12063-010-0029-z
• Institution: Singapore Management University

We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, improved security, better operational efficiency, and reduced cost. We also find the key RFID business processes to deal with, for example, tracking and tracing. Through hypothesis testing and correlations, we discover strong relationships between retailer benefits and RFID business processes, and that better management of inventory is a reason why RFID is being used by retailers.