“Network-Theoretic” Queuing Delay Estimation in Theme Park Attractions

• Main Authors: ARAVAMUDHAN, Ajay, MISRA, Archan, LAU, Hoong Chuin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2013
• Subjects: Artificial Intelligence and Robotics; Business; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/1924; https://ink.library.smu.edu.sg/context/sis_research/article/2923/viewcontent/case2013_EM.pdf
• Institution: Singapore Management University

Queuing is a common phenomenon in theme parks which negatively affects visitor experience and revenue yields. There is thus a need for park operators to infer the real queuing delays without expensive investment in human effort or complex tracking infrastructure. In this paper, we depart from the cl...