Improving patient length-of-stay in emergency department through dynamic queue management

• Main Authors: TAN, Kar Way, LAU, Hoong Chuin, LEE, Francis Chun Yue
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2013
• Subjects: Artificial Intelligence and Robotics; Medicine and Health Sciences; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/1935; https://ink.library.smu.edu.sg/context/sis_research/article/2934/viewcontent/06._WSC2013_Improving_patient_LOS_in_ED_through_Dynamic_Queue_Management.pdf
• Institution: Singapore Management University

Addressing issue of crowding in an Emergency Department (ED) typically takes the form of process engineering or single-faceted queue management strategies such as demand restriction, queue prioritization or staffing the ED. This work provides an integrated framework to manage queue dynamically from...