Engagingness and responsiveness behavior models on the Enron email network and its application to email reply order prediction

• Main Authors: ON, Byung-Won, LIM, Ee Peng, JIANG, Jing, TEOW, Loo Nin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2013
• Subjects: Communication Technology and New Media; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/1980; https://ink.library.smu.edu.sg/context/sis_research/article/2979/viewcontent/Engagingness_and_Responsiveness_Behavior_Models_on_the_Enron_Emai.pdf
• Institution: Singapore Management University

In email networks, user behaviors affect the way emails are sent and replied. While knowing these user behaviors can help to create more intelligent email services, there has not been much research into mining these behaviors. In this paper, we investigate user engagingness and responsiveness as two...