Near-Optimal Nonmyopic Contact Center Planning using Dual Decomposition

We address the problem of minimizing staffing cost in a contact center subject to service level requirements over multiple weeks. We handle both the capacity planning and agent schedule generation aspect of this problem. Our work incorporates two unique business requirements. First, we develop techn...

全面介紹

Saved in:
書目詳細資料
Main Authors: KUMAR, Akshat, SINGH, Sudhanshu, GUPTA, Pranav, PARIJA, Gyana
格式: text
語言:English
出版: Institutional Knowledge at Singapore Management University 2014
主題:
在線閱讀:https://ink.library.smu.edu.sg/sis_research/2196
https://ink.library.smu.edu.sg/context/sis_research/article/3196/viewcontent/7902_37032_1_PB.pdf
標簽: 添加標簽
沒有標簽, 成為第一個標記此記錄!