Should We Go Our Own Way? Analyzing Backsourcing Flexibility in IT Service Outsourcing Contracts.
The emergence of new service science approaches to business problems in information technology (IT) services offers new, unusually relevant insights for the senior management of vendors in this business area. This research examines how service-level agreement contract flexibility should be designed...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2010
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/2727 |
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| Institution: | Singapore Management University |
| Language: | English |