Assessing the Opportunities and Challenges with Big Data in the Mobile Payments Ecosystem

• Main Authors: LIU, JUN, KAUFFMAN, Robert John, Dan MA
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Big data; data analytics; ecosystem; financial services; m-payments; mobile payments; stakeholders; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/2944; https://ink.library.smu.edu.sg/context/sis_research/article/3944/viewcontent/WIBF15_paper_1.pdf
• Institution: Singapore Management University

Information and communication technology (ICT) is an important driver of mobile payments in the financial services industry. Mobile payments (m-payments) technologies enable new channels for consumer payments for goods and services purchases, and other forms of economic exchange. The m-payments ecosystem involves multiple distinct stakeholders, and a high level of consumer data-sharing. In this paper, we will assess the current m-payments ecosystem, and discuss the challenges and opportunities with big data captured from mpayments transactions. We will also propose new directions to encourage research that will shed the light on how stakeholders can facilitate the successful adoption and realize the benefits from m-payment