A feasibility study on crowdsourcing to monitor municipal resources in smart cities

• Main Authors: KANDAPPU, Thivya, MISRA, Archan, KOH, Ming Hui, Desmond (XU Minghui), DARATAN, Randy Tandriansyah, JAIMAN, Nikita
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2018
• Subjects: Computer Sciences; Databases and Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/4082; https://ink.library.smu.edu.sg/context/sis_research/article/5085/viewcontent/5._Mar04_2018___A_Feasibility_Study_on_Crowdsourcing_to_Monitor_Municipal_Resources_in_Smart_Cities__WWW2018_.pdf
• Institution: Singapore Management University

Active citizenry, whereby citizens actively participate inreporting and addressing challenges in urban service delivery is a strategic goalof smart cities such as Singapore. In spite of the promise, we believe that thesuccess of such large-scale nation-wide crowdsourcing deployments depend on thereal-word user preferences and behavioral characteristics of citizens. In thispaper, we first present our findings on behavioral preferences and key concernsof citizens regarding smart-city services via an opinion survey conducted with 1300participants. We then propose a “citizen-controlled” urban services reportingplatform where citizens actively report on the status of various municipalresources. We advocate the importance of matching user mobility patternsagainst task locations to make the platform more efficient (i.e., higher taskcompletion rate and lower detour overhead).