Reserved optimization: Handling incident priorities in emergency response systems

• Main Authors: KONDA, Muralidhar Konda, GHOSH, Supriyo, VARAKANTHAM, Pradeep
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2018
• Subjects: Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/sis_research/4250; https://ink.library.smu.edu.sg/context/sis_research/article/5253/viewcontent/17769_77859_1_PB.pdf
• Institution: Singapore Management University

Emergency (medical, fire or criminal) Management Systems(EMSs) are crucial for ensuring public safety and security.Typically in many cities, less than 20% of the cases receivedby EMSs belong to the extremely serious category and require immediate help. Rest of the incidents typically are lessserious and thereby allow more flexibility in response time.Therefore, for efficient management of EMS requests, severalEMSs now categorise an incoming emergency request into apriority level based on well studied “triaging” methods. Leading research on optimising emergency response has either focussed on data-driven models for settings with homogenousincidents or on generic heuristics (that are not data-driven) inmulti-priority incident settings.