Simulation model to evaluate effectiveness of queue management tool in supermarket retail chain

Simulation model to evaluate effectiveness of queue management tool in supermarket retail chain

As part of its continuousprocess to improve operational excellence and productivity, a retail company inSouth East Asia trialed the usage of a commercial market retail tool, known as QueueBuster, to improve queue management processes in its physical stores. Weemployed Queuing Theory to determine the...

Full description

Saved in:
Bibliographic Details
Main Authors: CHEONG, Michelle L. F., CHIA, Yong Qing
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2019
Subjects:
Queue Theory
Multiple-server Model
Queuing Simulation
Service Operations
Retail
Computer Sciences
Operations and Supply Chain Management
Online Access:https://ink.library.smu.edu.sg/sis_research/5114
https://doi.org/10.1109/IEEM44572.2019.8978794
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/sis_research/5114
https://doi.org/10.1109/IEEM44572.2019.8978794

Similar Items