Simulation model to evaluate effectiveness of queue management tool in supermarket retail chain
As part of its continuousprocess to improve operational excellence and productivity, a retail company inSouth East Asia trialed the usage of a commercial market retail tool, known as QueueBuster, to improve queue management processes in its physical stores. Weemployed Queuing Theory to determine the...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2019
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/5114 https://doi.org/10.1109/IEEM44572.2019.8978794 |
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| Institution: | Singapore Management University |
| Language: | English |