AI and the future of work: What we know today

To contribute to a better understanding of the contemporary realities of AI workplace deployments, the authors recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were fro...

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Bibliographic Details
Main Authors: MILLER, Steven M., DAVENPORT, Thomas H.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2021
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/6657
https://ink.library.smu.edu.sg/context/sis_research/article/7660/viewcontent/AI_FutureWork_2020_Gradient_av.pdf
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Institution: Singapore Management University
Language: English
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Summary:To contribute to a better understanding of the contemporary realities of AI workplace deployments, the authors recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. In this essay, we compare our findings on job and workplace impacts to those reported in the MIT Task Force on the Work of the Future report, as we consider that to be the most comprehensive recent study on this topic.