AI and the future of work: What we know today

• Main Authors: MILLER, Steven M., DAVENPORT, Thomas H.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Artificial intelligence; future of work; workplace automation; Asia; United States; Artificial Intelligence and Robotics; Asian Studies; Work, Economy and Organizations
• Online Access: https://ink.library.smu.edu.sg/sis_research/6657; https://ink.library.smu.edu.sg/context/sis_research/article/7660/viewcontent/AI_FutureWork_2020_Gradient_av.pdf
• Institution: Singapore Management University

To contribute to a better understanding of the contemporary realities of AI workplace deployments, the authors recently completed 29 case studies of people doing their everyday work with AI-enabled smart machines. Twenty-three of these examples were from North America, mostly in the US. Six were from Southeast Asia, mostly in Singapore. In this essay, we compare our findings on job and workplace impacts to those reported in the MIT Task Force on the Work of the Future report, as we consider that to be the most comprehensive recent study on this topic.