Designing the dynamics of service innovations

• Main Author: Narasimhalu, Arcot Desai
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Service; Innovation; Design; Supplier; Customer; Supply chain; Unit cost; Innovation attributes; Computer Sciences; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/sis_research/7044; https://ink.library.smu.edu.sg/context/sis_research/article/8047/viewcontent/Designing_the_Dynamics_of_Service_Innovations.pdf
• Institution: Singapore Management University

There is no serious tool available to design service innovations even as it is gaining in important attention from the academic and industrial worlds. This paper presents a method that is specifically developed to help service innovators plan and design their innovations. The method recognizes the dependencies that exist across a service provider, customers and suppliers and help identify potential inconsistencies in the design of service innovations.