Intangible asset value of employee satisfaction in high-contact services

• Main Authors: FANG, Ruirui, GAO, Baojun, HU, Nan
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Employee online review; Employee satisfaction; Intangible asset; Stock market valuation; Firm performance; Databases and Information Systems; Organizational Behavior and Theory; Portfolio and Security Analysis
• Online Access: https://ink.library.smu.edu.sg/sis_research/8041
• Institution: Singapore Management University

In this study, we utilize the employee online review data from Glassdoor to examine whether stock market capitalizes the intangible asset value of employee satisfaction for high-contact service firms. We hypothesize that in the hospitality and tourism industry, employee satisfaction can efficiently...