Happy toilet: A social analytics approach to the study of public toilet cleanliness

• Main Authors: CHOY, Eugene W. J., HO, Winston M. K., LI, Xiaohang, VERMA, Ragini, SIM, Li Jin, SHIM, Kyong Jin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: Sentiment analysis; toilets; social media; analytics; Singapore; Asian Studies; Databases and Information Systems; Numerical Analysis and Scientific Computing; Social Media
• Online Access: https://ink.library.smu.edu.sg/sis_research/8207; https://ink.library.smu.edu.sg/context/sis_research/article/9210/viewcontent/HappyToilet_pv.pdf
• Institution: Singapore Management University

This study presents a social analytics approach to the study of public toilet cleanliness in Singapore. From popular social media platforms, our system automatically gathers and analyzes relevant public posts that mention about toilet cleanliness in highly frequented locations across the Singapore island - from busy shopping malls to food 'hawker' centers.