Is pre-consultation conducted by the assistant physician effective in improving online healthcare service quality and satisfaction?
To improve online healthcare quality and efficiency, online healthcare communities (OHCs) enabled the pre-consultation function, in which an assistant physician interacts with the patient to understand and document the patient’s health conditions, medical history, and consultation objectives prior t...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2023
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sis_research/8627 |
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| Institution: | Singapore Management University |
| Language: | English |