Is pre-consultation conducted by the assistant physician effective in improving online healthcare service quality and satisfaction?

To improve online healthcare quality and efficiency, online healthcare communities (OHCs) enabled the pre-consultation function, in which an assistant physician interacts with the patient to understand and document the patient’s health conditions, medical history, and consultation objectives prior t...

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Bibliographic Details
Main Authors: ZHAO, Anqi, TANG, Qian
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
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Online Access:https://ink.library.smu.edu.sg/sis_research/8627
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Institution: Singapore Management University
Language: English

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