Analyzing the friendliness of exchanges in an online software developer community

Many online communities struggle with conflicts — e.g. between newcomers and elders — at some point. In July 2012, the Stack Exchange organization attempted to assess the overall “niceness” of the Stack Overflow community by rating the “friendliness” of 7,000 comments made on the site over a 4 year...

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Bibliographic Details
Main Authors: CLEARY, Brendan, STOREY, Margaret-Anne, GÓMEZ, Carlos, SINGER, Leif, TREUDE, Christoph
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2013
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Online Access:https://ink.library.smu.edu.sg/sis_research/8932
https://ink.library.smu.edu.sg/context/sis_research/article/9935/viewcontent/chase13.pdf
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Institution: Singapore Management University
Language: English
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Summary:Many online communities struggle with conflicts — e.g. between newcomers and elders — at some point. In July 2012, the Stack Exchange organization attempted to assess the overall “niceness” of the Stack Overflow community by rating the “friendliness” of 7,000 comments made on the site over a 4 year period. We performed a deeper examination of the comment dataset published by Stack Exchange. We find a high degree of comment repetition in the Stack Overflow database and suggest some simple heuristics that may help in automatically identifying unfriendly comments, providing managers of developer communities with simple means that could counter hostility