Analyzing the friendliness of exchanges in an online software developer community

Many online communities struggle with conflicts — e.g. between newcomers and elders — at some point. In July 2012, the Stack Exchange organization attempted to assess the overall “niceness” of the Stack Overflow community by rating the “friendliness” of 7,000 comments made on the site over a 4 year...

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Main Authors: CLEARY, Brendan, STOREY, Margaret-Anne, GÓMEZ, Carlos, SINGER, Leif, TREUDE, Christoph
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Language:English
Published: Institutional Knowledge at Singapore Management University 2013
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Online Access:https://ink.library.smu.edu.sg/sis_research/8932
https://ink.library.smu.edu.sg/context/sis_research/article/9935/viewcontent/chase13.pdf
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spelling sg-smu-ink.sis_research-99352024-07-04T08:54:45Z Analyzing the friendliness of exchanges in an online software developer community CLEARY, Brendan STOREY, Margaret-Anne GÓMEZ, Carlos SINGER, Leif TREUDE, Christoph Many online communities struggle with conflicts — e.g. between newcomers and elders — at some point. In July 2012, the Stack Exchange organization attempted to assess the overall “niceness” of the Stack Overflow community by rating the “friendliness” of 7,000 comments made on the site over a 4 year period. We performed a deeper examination of the comment dataset published by Stack Exchange. We find a high degree of comment repetition in the Stack Overflow database and suggest some simple heuristics that may help in automatically identifying unfriendly comments, providing managers of developer communities with simple means that could counter hostility 2013-05-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/sis_research/8932 info:doi/10.1109/CHASE.2013.6614756 https://ink.library.smu.edu.sg/context/sis_research/article/9935/viewcontent/chase13.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection School Of Computing and Information Systems eng Institutional Knowledge at Singapore Management University Software Engineering
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Software Engineering
spellingShingle Software Engineering
CLEARY, Brendan
STOREY, Margaret-Anne
GÓMEZ, Carlos
SINGER, Leif
TREUDE, Christoph
Analyzing the friendliness of exchanges in an online software developer community
description Many online communities struggle with conflicts — e.g. between newcomers and elders — at some point. In July 2012, the Stack Exchange organization attempted to assess the overall “niceness” of the Stack Overflow community by rating the “friendliness” of 7,000 comments made on the site over a 4 year period. We performed a deeper examination of the comment dataset published by Stack Exchange. We find a high degree of comment repetition in the Stack Overflow database and suggest some simple heuristics that may help in automatically identifying unfriendly comments, providing managers of developer communities with simple means that could counter hostility
format text
author CLEARY, Brendan
STOREY, Margaret-Anne
GÓMEZ, Carlos
SINGER, Leif
TREUDE, Christoph
author_facet CLEARY, Brendan
STOREY, Margaret-Anne
GÓMEZ, Carlos
SINGER, Leif
TREUDE, Christoph
author_sort CLEARY, Brendan
title Analyzing the friendliness of exchanges in an online software developer community
title_short Analyzing the friendliness of exchanges in an online software developer community
title_full Analyzing the friendliness of exchanges in an online software developer community
title_fullStr Analyzing the friendliness of exchanges in an online software developer community
title_full_unstemmed Analyzing the friendliness of exchanges in an online software developer community
title_sort analyzing the friendliness of exchanges in an online software developer community
publisher Institutional Knowledge at Singapore Management University
publishDate 2013
url https://ink.library.smu.edu.sg/sis_research/8932
https://ink.library.smu.edu.sg/context/sis_research/article/9935/viewcontent/chase13.pdf
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