Attracting the community's many eyes: An exploration of user involvement in issue tracking

• Main Authors: GRAMMEL, Lars, SCHACKMANN, Holger, SCHRÖTER, Adrian, TREUDE, Christoph, STOREY, Margaret-Anne
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Community; Issue tracking; Open commercial; Open source; Users; Software Engineering
• Online Access: https://ink.library.smu.edu.sg/sis_research/8937; https://ink.library.smu.edu.sg/context/sis_research/article/9940/viewcontent/haose10.pdf
• Institution: Singapore Management University

A community of users who report bugs and request features provides valuable feedback that can be used in product development. We compare the community involvement in issue tracker usage between the open source project Eclipse and the closed source project IBM Jazz to evaluate if publicly accessible...