Managing information technology project escalation and de-escalation: An approach-avoidance perspective

Managing information technology project escalation and de-escalation: An approach-avoidance perspective

This paper presents an integrated theoretical process model for identifying , describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic...

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Bibliographic Details
Main Authors: PAN, Gary, PAN, Shan Ling, NEWMAN, Michael
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2009
Subjects:
Approach-avoidance theory
Case study
De-escalation
Escalation
Process theory
Accounting
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/soa_research/197
https://ink.library.smu.edu.sg/context/soa_research/article/1196/viewcontent/Managing_information_technology_project_escalation_av.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/soa_research/197
https://ink.library.smu.edu.sg/context/soa_research/article/1196/viewcontent/Managing_information_technology_project_escalation_av.pdf

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