Managing information technology project escalation and de-escalation: An approach-avoidance perspective
This paper presents an integrated theoretical process model for identifying , describing, and analyzing the complex escalation and de-escalation phenomena in software development projects. The approach-avoidance theory is used to integrate core elements of various escalation theories into a holistic...
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Main Authors: | PAN, Gary, PAN, Shan Ling, NEWMAN, Michael |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2009
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Online Access: | https://ink.library.smu.edu.sg/soa_research/197 https://ink.library.smu.edu.sg/context/soa_research/article/1196/viewcontent/Managing_information_technology_project_escalation_av.pdf |
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Institution: | Singapore Management University |
Language: | English |
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