Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project
This paper presents a commitment transformation framework for analysing the change in actors’ commitment during the transition from escalation to de-escalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remed...
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sg-smu-ink.soa_research-16912016-04-22T05:18:07Z Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project PAN, Gary PAN, Shan Ling NEWMAN, Michael FLYNN, Donal This paper presents a commitment transformation framework for analysing the change in actors’ commitment during the transition from escalation to de-escalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how stakeholders may bias facts in the direction of previously accepted beliefs and thus prevent an organization from de-escalating. Here, we adopt Lewin's change theory to examine the commitment transformation during the transition from escalation to de-escalation of an e-government project in a local council in the United Kingdom. By conceiving actors’ commitment transformation as an ‘unfreezing–changing–refreezing’ process, researchers may develop a deeper understanding of how actors may give up previous failing course of action and accept an alternative course of action. Practitioners can also utilize the framework in post-mortem analyses of projects which have faced escalation to devise useful de-escalation strategies for future project development. 1 [ABSTRACT FROM AUTHOR] 2006-01-01T08:00:00Z text https://ink.library.smu.edu.sg/soa_research/692 info:doi/10.1111/j.1365-2575.2006.00209.x http://dx.doi.org/10.1111/j.1365-2575.2006.00209.x Research Collection School Of Accountancy eng Institutional Knowledge at Singapore Management University escalation of commitment de-escalation of commitment e-government project Lewin's change theory Accounting Management Information Systems Public Administration Technology and Innovation |
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escalation of commitment de-escalation of commitment e-government project Lewin's change theory Accounting Management Information Systems Public Administration Technology and Innovation PAN, Gary PAN, Shan Ling NEWMAN, Michael FLYNN, Donal Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
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This paper presents a commitment transformation framework for analysing the change in actors’ commitment during the transition from escalation to de-escalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how stakeholders may bias facts in the direction of previously accepted beliefs and thus prevent an organization from de-escalating. Here, we adopt Lewin's change theory to examine the commitment transformation during the transition from escalation to de-escalation of an e-government project in a local council in the United Kingdom. By conceiving actors’ commitment transformation as an ‘unfreezing–changing–refreezing’ process, researchers may develop a deeper understanding of how actors may give up previous failing course of action and accept an alternative course of action. Practitioners can also utilize the framework in post-mortem analyses of projects which have faced escalation to devise useful de-escalation strategies for future project development. 1 [ABSTRACT FROM AUTHOR] |
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PAN, Gary PAN, Shan Ling NEWMAN, Michael FLYNN, Donal |
author_facet |
PAN, Gary PAN, Shan Ling NEWMAN, Michael FLYNN, Donal |
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PAN, Gary |
title |
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
title_short |
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
title_full |
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
title_fullStr |
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
title_full_unstemmed |
Escalation and De-Escalation of Commitment to Information Technology Projects: A Commitment Transformation Analysis of an E-Government Project |
title_sort |
escalation and de-escalation of commitment to information technology projects: a commitment transformation analysis of an e-government project |
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Institutional Knowledge at Singapore Management University |
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2006 |
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https://ink.library.smu.edu.sg/soa_research/692 http://dx.doi.org/10.1111/j.1365-2575.2006.00209.x |
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