Examining how Firms Leverage IT to Achieve Firm Productivity: RBV and Dynamic Capabilities Perspectives

• Main Authors: PAN, Gary, PAN, Shan Ling, LIM, Chu Yeong
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: Information technology investment; Firm productivity; Resource based view; Dynamic capabilities; Case study; Accounting; Management Information Systems; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/soa_research/1371; https://ink.library.smu.edu.sg/context/soa_research/article/2370/viewcontent/SSRN_id2571851.pdf
• Institution: Singapore Management University

Firm productivity is one of the major drivers of firm's growth. Information Technology (IT) has the potential to be a key enabler of firm productivity. IS researchers have suggested strong association between investments in IT and firm productivity. Yet, uncertainty and concern about the actual impact of IT on firm productivity remain. This calls for an urgent need for research on how firms can leverage IT for productivity gains. Through a case study, this research aims to answer the above question by developing a process model that explicates the roles of firm capabilities in driving IT-enabled productivity.