How information management capability influences firm performance

How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance mana...

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Bibliographic Details
Main Authors: MITHAS, Sunil, RAMASUBBU, Narayan, Sambamurthy, V.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2011
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/219
https://ink.library.smu.edu.sg/context/sis_research/article/1218/viewcontent/mithasramasubbu.pdf
https://ink.library.smu.edu.sg/context/sis_research/article/1218/filename/0/type/additional/viewcontent/MithasRamasubbuAppendices.pdf
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Institution: Singapore Management University
Language: English