How information management capability influences firm performance

• Main Authors: MITHAS, Sunil, RAMASUBBU, Narayan, Sambamurthy, V.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: Information management capability; information technology; IT capability; customer management capability; process management capability; performance management capability; firm performance; performance excellence; business excellence; resource-based view; Computer Sciences; Management Information Systems
• Online Access: https://ink.library.smu.edu.sg/sis_research/219; https://ink.library.smu.edu.sg/context/sis_research/article/1218/viewcontent/mithasramasubbu.pdf; https://ink.library.smu.edu.sg/context/sis_research/article/1218/filename/0/type/additional/viewcontent/MithasRamasubbuAppendices.pdf
• Institution: Singapore Management University

How do information technology capabilities contribute to firm performance? This study develops a conceptual model linking IT-enabled information management capability with three important organizational capabilities (customer management capability, process management capability, and performance mana...