Beyond mediation: How conflict coaching can enhance your practice
In this posting I want to reflect on how, as a mediator, I’ve learnt much from the related but independent conflict management process, called conflict coaching. Before I get ahead of myself, however, let me start by offering an explanation of conflict coaching. Conflict coaching is a service provided by...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2012
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/sol_research/2764 https://ink.library.smu.edu.sg/context/sol_research/article/4722/viewcontent/conflictcoaching.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | In this posting I want to reflect on how, as a mediator, I’ve learnt much from the related but independent conflict management process, called conflict coaching. Before I get ahead of myself, however, let me start by offering an explanation of conflict coaching. Conflict coaching is a service provided by a conflict specialist to a person who is, or may in the future be, involved in conflict. According to the REAL Conflict Coaching model, coaches assist clients to develop the 5 Cs: CLARITY: Gain clarity about the conflict situation; COMPREHENSION: Understand their own, and the other person’s, needs and goals; CHOICES: Identify and evaluate their choices for moving forward; CONFIDENCE: Develop confidence about managing conflict and achieving their goals. COMPETENCE: Develop conflict management skills so that they can constructively engage in the conflict. |
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