Beyond mediation: How conflict coaching can enhance your practice

• Main Authors: ALEXANDER, Nadja, HARDY, S
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Conflict of Laws; Legal Profession
• Online Access: https://ink.library.smu.edu.sg/sol_research/2764; https://ink.library.smu.edu.sg/context/sol_research/article/4722/viewcontent/conflictcoaching.pdf
• Institution: Singapore Management University

In this posting I want to reflect on how, as a mediator, I’ve learnt much from the related but independent conflict management process, called conflict coaching. Before I get ahead of myself, however, let me start by offering an explanation of conflict coaching. Conflict coaching is a service provided by a conflict specialist to a person who is, or may in the future be, involved in conflict. According to the REAL Conflict Coaching model, coaches assist clients to develop the 5 Cs: CLARITY: Gain clarity about the conflict situation; COMPREHENSION: Understand their own, and the other person’s, needs and goals; CHOICES: Identify and evaluate their choices for moving forward; CONFIDENCE: Develop confidence about managing conflict and achieving their goals. COMPETENCE: Develop conflict management skills so that they can constructively engage in the conflict.