Fitting the communication forum to the mediation fuss: Choosing the appropriate communication mode for mediation in the post-pandemic world

• Main Author: Dorcas QUEK ANDERSON
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: communication; videoconferencing; text messaging; audio; fitting forum to the fuss; negotiation; mediation; Dispute Resolution and Arbitration
• Online Access: https://ink.library.smu.edu.sg/sol_research/4489; https://ink.library.smu.edu.sg/context/sol_research/article/6447/viewcontent/Fitting_the_Communication_Forum.pdf
• Institution: Singapore Management University

Since the COVID-19 pandemic, mediations have shifted dramatically from face-to-face settings to the virtual realm, resulting in the widespread acceptance of using virtual communication channels, including videoconferencing, audio calls, and text messaging. With the waning of the pandemic, mediators...