Relationships, Layoffs, and Organizational Resilience: Airline Industry Responses to September 11

• Main Authors: Gittell, Jody H., Cameron, Kim, Lim, Sandy, Rivas, Victor
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: resilience; layoffs; relational reserves; financial reserves; crisis; airline industry; Industrial and Organizational Psychology; Work, Economy and Organizations
• Online Access: https://ink.library.smu.edu.sg/soss_research/123; https://ink.library.smu.edu.sg/context/soss_research/article/1122/viewcontent/Relationships_Layoffs_and_Organizational_sv.pdf
• Institution: Singapore Management University

The terrorist attacks of September 11, 2001, affected the U.S. airline industry more than almost any other industry. Certain airlines emerged successful and demonstrated remarkable resilience while others languished. This investigation identifies reasons why some airline companies recovered successf...