Moving Forward with Great Expectations
In an invited commentary article, SMU Behavioural Sciences Institute Director Professor David Chan discussed issues of public expectations. He explained the power of unmet expectations and two popular myths about public expectations. He then suggested several attitudes and approaches that help preve...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2014
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| Online Access: | https://ink.library.smu.edu.sg/soss_research/1940 https://ink.library.smu.edu.sg/context/soss_research/article/3197/viewcontent/P_ID_52857_ST_20140219_1.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | In an invited commentary article, SMU Behavioural Sciences Institute Director Professor David Chan discussed issues of public expectations. He explained the power of unmet expectations and two popular myths about public expectations. He then suggested several attitudes and approaches that help prevent or mitigate negative public reactions. Professor Chan concluded that both people and Government should and can improve the ways they calibrate, frame and manage public expectations. |
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