The effects of perceived identity and justice experiences with an ADR institution on managers’ decisions

The effects of perceived identity and justice experiences with an ADR institution on managers’ decisions

This study samples 78 business decision‐makers whose cases were part of an alternative dispute resolution (ADR) process, i.e., the Public Construction Commission (PCC), which operates under the government in Taiwan, between 1997 and early 2000. The authors propose an interaction between two variatio...

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Bibliographic Details
Main Authors: CHI, Shu-Cheng, TSAI, Hwa-Hwa, TSAI, Ming-Hong
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2004
Subjects:
Third party
Social identity theory
Group‐value model
Trust
Applied Behavior Analysis
Industrial and Organizational Psychology
Psychology
Online Access:https://ink.library.smu.edu.sg/soss_research/2049
https://ink.library.smu.edu.sg/context/soss_research/article/3306/viewcontent/SOSSThe_effects_of_perceived_identity_and_justice_experiences.pdf
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Institution: Singapore Management University
Language: English
Description
Summary:This study samples 78 business decision‐makers whose cases were part of an alternative dispute resolution (ADR) process, i.e., the Public Construction Commission (PCC), which operates under the government in Taiwan, between 1997 and early 2000. The authors propose an interaction between two variations of trust—category‐based trust and experience‐based trust—and hypothesize that decision‐makers’ perceived identity with new versus old government ideology and past justice experiences (with the PCC) would jointly affect their decision preferences. The results partially support these hypotheses. The authors emphasize the critic role of trustworthiness of the third‐party ADR providers. We conclude with a discussion of the implications of the findings.

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