Public Cleanliness Satisfaction Survey 2022

• Main Authors: STRAUGHAN, Paulin, MATHEW, Mathews
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2023
• Subjects: Singapore; survey; public cleanliness; transportation; leisure spaces; food outlets; Asian Studies; Place and Environment; Sociology
• Online Access: https://ink.library.smu.edu.sg/soss_research/3748; https://ink.library.smu.edu.sg/context/soss_research/article/5006/viewcontent/PCSS_2022_Report_15__final.pdf
• Institution: Singapore Management University

The Singapore Management University undertook the fifth wave of the Public Cleanliness Satisfaction Survey (PCSS) with 2,020 Singapore residents providing responses to the survey from July to October 2022, amidst the COVID-19 pandemic. The 2022 wave of the PCSS continued to reflect an overall satisfaction with public cleanliness in Singapore, similar to the last PCSS in 2021. Majority of survey respondents (92%) were satisfied with the cleanliness of public spaces that they had recently visited, with no change from 2021. Satisfaction with the cleanliness of food outlets saw the largest decrease (by 2.1%) among all location types, to 82.7%. Nevertheless, it is still significantly higher than that in 2018 (71.4%) and 2017 (68.9%). Regarding the cleanliness of public toilets in various establishments, 81% of respondents were satisfied, a 1% decrease from 2021. Coffeeshops were also identified to have attained the lowest satisfaction, with 53% of respondents indicating that they were satisfied (a further decrease from 61% in 2021). The satisfaction with the cleanliness of public toilets in hawker centres decreased from 68% in 2021 to 63% in 2022. The study also examined public opinion about personal responsibility for public cleanliness. Questions were asked regarding tray return practices at various food outlets, handwashing behaviour, and the maintenance of cleanliness in neighbourhoods.