Public perceptions of cross-sector collaboration and sector bias: Evidence from a survey experiment
In recent years, public service delivery models have changed to include non-state actors and cross-sector collaboration as service providers. Using a survey experiment, we investigate if service providers’ sector (including single-sector and cross-sector providers) and their performance information...
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| Main Authors: | , |
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2023
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/soss_research/3896 https://ink.library.smu.edu.sg/context/soss_research/article/5154/viewcontent/Public_perceptions_of_cross_sector_collaboration_and_sector_bias__evidence_from_a_survey_experiment.pdf |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | In recent years, public service delivery models have changed to include non-state actors and cross-sector collaboration as service providers. Using a survey experiment, we investigate if service providers’ sector (including single-sector and cross-sector providers) and their performance information shape public perceptions of their legitimacy. We find that cross-sector collaboration does not produce legitimacy gains over traditional public service provision. While providers’ sector has overall little impact on legitimacy perceptions, we find an anti-for-profit sector bias regarding value-laden aspects of perceived legitimacy. Additionally, performance information affects legitimacy perceptions. These findings have implications for legitimacy build-ing in contemporary governance settings. |
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