Chinese Productive Vocabulary for Problem Solving in Educational Service
Most of newly arrived Chinese students who study abroad for Thai universities face a significant communication gap. A survey at College of Arts, Media and Technology (CAMT), Chiang Mai University has shown that language barriers between Chinese students and Thai academic service staffs caused ine...
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| Format: | Independent Study |
| Language: | English |
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เชียงใหม่ : บัณฑิตวิทยาลัย มหาวิทยาลัยเชียงใหม่
2020
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| Online Access: | http://cmuir.cmu.ac.th/jspui/handle/6653943832/69605 |
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| Institution: | Chiang Mai University |
| Language: | English |
| Summary: | Most of newly arrived Chinese students who study abroad for Thai universities
face a significant communication gap. A survey at College of Arts, Media and
Technology (CAMT), Chiang Mai University has shown that language barriers between
Chinese students and Thai academic service staffs caused ineffective results in problem
solving related to educational service tasks. This study aims to identify Chinese
productive vocabulary extracted from the keywords of frequently asked questions in
3 domains including academic s ppor , s den s ac i i ies, and life assis ance.
Knowledge management is used for the design concept of the research methods.
Document reviews and in-Depth interviews with experts were used during the first stage
to find frequently asked questions and answers. Keywords and phrases of 3 different
domains were then extracted using a part of speech of Linguistic approach. The
assessment of keywords to identify the real productive vocabulary was done by experts
who had experiences or deal with the domain tasks. Analysis of the responses showed
that there were a number of 92 words representing the productive vocabulary in this
context. Conducting 20-hour intensive course with scenario test, final result also points
that the Chinese productive vocabulary has somewhat positive effects on the staff
performances in relation with communication and problem solving with Chinese
students. Future research is needed to develop other domain-specific productive
vocabulary of different units throughout the university. Finally, to sustain the
knowledge management cycle, new disruptive technologies and tools such as Chatbot
can be applied for the development of the system to support the knowledge reuse. |
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