Impact of national culture on airline operations

© 2015, Springer Science+Business Media New York. Organizations absorb their nations’ culture, norms, and beliefs; and therefore culture has unbeknownst influence on the process of service design and delivery. In this paper, we test the role of a nation’s culture on airline service quality. We use a...

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Bibliographic Details
Main Authors: H. Muge Yayla-Kullu, Praowpan Tansitpong, Adelina Gnanlet, Christopher M. McDermott, Jeffrey F. Durgee
Other Authors: Rensselaer Polytechnic Institute
Format: Article
Published: 2018
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Online Access:https://repository.li.mahidol.ac.th/handle/123456789/35657
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Institution: Mahidol University
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