Impact of national culture on airline operations

• Main Authors: H. Muge Yayla-Kullu, Praowpan Tansitpong, Adelina Gnanlet, Christopher M. McDermott, Jeffrey F. Durgee
• Other Authors: Rensselaer Polytechnic Institute
• Format: Article
• Published: 2018
• Subjects: Business, Management and Accounting; Decision Sciences; Engineering
• Online Access: https://repository.li.mahidol.ac.th/handle/123456789/35657
• Institution: Mahidol University

© 2015, Springer Science+Business Media New York. Organizations absorb their nations’ culture, norms, and beliefs; and therefore culture has unbeknownst influence on the process of service design and delivery. In this paper, we test the role of a nation’s culture on airline service quality. We use a...