Impact of national culture on airline operations
© 2015, Springer Science+Business Media New York. Organizations absorb their nations’ culture, norms, and beliefs; and therefore culture has unbeknownst influence on the process of service design and delivery. In this paper, we test the role of a nation’s culture on airline service quality. We use a...
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| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Article |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://repository.li.mahidol.ac.th/handle/123456789/35657 |
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| Institution: | Mahidol University |