The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards...

by Ahmad Fuzir, Fatin Najua, A Rahman, Mohd Khirzan Badzli
Published 2020

Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers

by A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Wee, Hassnah
Published 2016

The influence of consumer complaint behaviour on relationship quality among Malaysian mobile phone services subscribers: complainers versus non-complainers

by A. Rahman, Mohd Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Osman, Syuhaily, Othman, Abdul Kadir
Published 2016

Construct validation of consumer complaint behavioral scale in the Malaysian mobile phone services industry

by A. Rahman, Mohd. Khirzan Badzli, Haron, Sharifah Azizah, Paim, Laily, Othman, Mumtazah, Osman, Syuhaily, Othman, Abdul Kadir
Published 2015