A cross-national and cross-cultural approach to global market segmentation : an application using consumers' perceived service quality

by Malhotra, Naresh K., Bolton, Ruth N., Agarwal, James
Published 2013

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

by BENOIT, Sabine, BAKER, Thomas L., BOLTON, Ruth N., GRUBER, Thorsten, KANDAMPULLY, Jay
Published 2017