Unlocking value from machines: business models and the industrial internet of things

by Michael Ehret, Jochen Wirtz
Published 2018

Managing Service Employees: Literature Review, Expert Opinions, and Research Directions

by Jochen Wirtz, Christina Jerger
Published 2018

CONJOINT ANALYSIS: AN EXAMINATION OF THE VALIDITY OF THE SELF-EXPLICATED DESIGN IN THE CONTEXT OF AIR TRAVEL

by TAN LU PHENG ,RACHEL, JOCHEN WIRTZ
Published 2018

THE ROLE OF AFFECTIVE EXPECTATIONS IN INFLUENCING CONSUMERS' SATISFACTION EVALUATIONS AND IN-STORE BEHAVIORS

by JOCHEN WIRTZ, ANNA MATTILA, RACHEL L P TAN
Published 2018

A LARGE-SCALE LIFE-STYLE STUDY OF SINGAPOREANS - RELEASE III: SELF-PERCEPTION AND SELFCONFIDENCE OF SINGAPOREANS

by JOCHEN WIRTZ, KAU AH KENG, TAN SOO JIUAN
Published 2018