Linking service convenience to satisfaction: Dimensions and key moderators

by BENOIT, Sabine, KLOSE, Sonja, ETTINGER, Andreas
Published 2017

A framework for supplier relationship management (SRM)

by MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
Published 2006

Defensive relationship marketing: Avoiding decreasing sales from customers in consumer goods mass markets

by MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
Published 2008

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources

by BENOIT, Sabine, KLOSE, Sonja, WIRTZ, Jochen, ANDREASSEN, Tor Wallin, KEININGHAS, Timothy L.
Published 2019