Linking service convenience to satisfaction: Dimensions and key moderators

由 BENOIT, Sabine, KLOSE, Sonja, ETTINGER, Andreas
出版 2017

A framework for supplier relationship management (SRM)

由 MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
出版 2006

Defensive relationship marketing: Avoiding decreasing sales from customers in consumer goods mass markets

由 MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
出版 2008

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other's resources

由 BENOIT, Sabine, KLOSE, Sonja, WIRTZ, Jochen, ANDREASSEN, Tor Wallin, KEININGHAS, Timothy L.
出版 2019