Beyond firm-customer interactions to better customer experience

by LIM, Caroline Seow Ling
Published 2017

The CSISG 2008 Results

by LEE, Marcus T. H., LIM, Caroline
Published 2009

Results from the First Three Quarters of 2009

by LEE, Marcus T. H., LIM, Caroline
Published 2009

An Introduction to the Customer Satisfaction Index of Singapore 2008

by LEE, Marcus T. H., LIM, Caroline
Published 2009

CSISG 2007: Process, Methodology, and Implications

by LEE, Marcus T. H., LIM, Caroline
Published 2008

Food from the Heart’s digital transformation Journey: Change strategy and leadership

by WANG, Heli, SU, Millie, LIM, Caroline
Published 2023

Measuring the Liability Side of Service Businesses

by LIM, Caroline, LEE, Marcus T. H., XU, Bin
Published 2013

The Impact of Survey Mode on Customer Satisfaction Surveys

by LEE, Marcus T. H., LIM, Caroline, XU, Bin, ZHANG, Yonghui
Published 2013

BreadTalk: Continuous innovation to keep the brand fresh

by LEE, Marcus, LIM, Caroline, MATHUR, Sarita, ZERRILLO, Philip C.
Published 2016

Multitasking operating system PCMOS

by Lim, Caroline, De la Rosa, Diana, Delara, Judy, Wong, Lai Yuen
Published 1991

A study on customer satisfaction in the retail sector.

by Lim, Caroline Wei Ping., Tang, Chiew Hong., Yeo, Serene Chay Tian.
Published 2008