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1

The relationship between hotel image, customer satisfaction and customer loyalty: a case study in Labuan, Malaysia

The relationship between hotel image, customer satisfaction and customer loyalty: a case study in Labuan, Malaysia

by Stephen L. Sondoh Jr, Geoffrey H. Tanakinjal, Yapp, Emily, Hon Tshin, Judy Jolonius
Published 2012

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2

The effect of brand image on overall satisfaction and loyalty intention in the context of color cosmetic. a pilot study.

by Stephen L. Sondoh Jr, Maznah Wan Omar, Nabsiah Abdul Wahid, Ishak Ismail, Amran Harun
Published 2007

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