DEVELOPMENT OF QFD'S PLANNING MATRIK WITH GREY PREDICTION METHOD
QFD's matrix planning is a useful technique to transform customer's requirements into company's strategic planning in order to provide an optimum level of customer's satisfaction. Since the level of customer's expectation to the product is dynamic, there are many prediction...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/11492 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |