UPAYA PENANGANAN GANGGUAN JARINGAN TELEPON DALAM RANGKA PENINGKATAN MUTU PELAYANAN: Studi Kasus PT. TELKOM Kandatel Bandung
Reformation of telecommunication sector in Indonesia that leads to the change of market structure from monopolistic to competitive, calls for a better competitiveness from PT. TELKOM It's done by providing a better service quality than the others operators. In line with the company's objec...
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| Main Author: | |
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/1512 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |