QUALITY SERVICE INFLUENCE ANALYSIS OF CREDIT SERVICE QUALITY TO THE DEBTOR LOYALTY OF PT BANK NEGARA INDONESIA (PERSERO) TBK SKC CIREBON
In this era of globalization, business competition becomes tighter, causing more and more organizations or service providers consider the effort to fulfill customer needs and wants and putting the customer or client satisfaction as a primary goal. Sustainability and success of many service companies...
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| Format: | Theses |
| Language: | Indonesia |
| Online Access: | https://digilib.itb.ac.id/gdl/view/16004 |
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| Institution: | Institut Teknologi Bandung |
| Language: | Indonesia |