MOTIVATING THE OUTSOURCED EMPLOYEE TO GIVE BETTER SERVICE TO PLN’S CUSTOMERS (A CASE STUDY IN PT PLN MALANG SERVICE AREA)

• Main Author: FAUZAN JAMAHSARI (NIM: 29108084); Pembimbing: Dr. Ir. Agung Wicaksono, MSc, MBA, MUHAMMAD
• Format: Theses
• Language: Indonesia
• Online Access: https://digilib.itb.ac.id/gdl/view/16551
• Institution: Institut Teknologi Bandung

Under the new electricity law, PLN is no longer the holder of an exclusive electricity authority from the Central Government to provide electricity for public use. With liberalism on electricity sector, PLN forced to be more concerned on customer satisfaction. Faced with these conditions, PLN must b...